Dude, Where's My Pro?

Version 4 · Last Updated October 20, 2026

Dude Where’s My Pro

Privacy Policy

Contents

SECTION 1. WHO WE ARE AND WHAT THIS POLICY COVERS

1.1 Who we are.

Modest Services LLC is a Texas limited liability company doing business as Dude Where’s My Pro. We operate a home services platform that connects homeowners with independent service professionals. In this policy, "we," "us," and "our" mean Modest Services LLC.

1.2 What this policy covers.

This policy explains what personal information we collect through the Dude Where’s My Pro mobile application, the provider portal, and our website, how we use it, who we share it with, and what choices you have. We decide how and why that information is handled.

1.3 What this policy does not cover.

It does not cover information handled by others, including our payment processor, the consumer reporting agency that prepares background checks, or a service professional you hire. Each of them handles information under its own privacy notice. It also does not cover what a service professional does with your information after you share it with them or accept their bid. From that point the professional handles it under its own practices and under our Provider Agreement, which requires it to use that information only to perform and support the job. It also does not cover websites we link to.

1.4 Relationship to our other terms.

Our Customer Terms of Service and Provider Agreement set out the contract between us. This policy governs personal information, and it does not create or take away any contractual right.

SECTION 2. THE TWO ROLES WE SERVE

2.1 Customers and Providers.

The platform has two kinds of users. Customers post jobs they need done. Providers are independent businesses that bid on and perform those jobs. We collect different information from each, and we say below where the difference matters.

SECTION 3. INFORMATION WE COLLECT

3.1 From Customers.

Your display name, email address, phone number, and the service address for the job. The content of your job postings, including descriptions, photographs, and access instructions. Reviews you submit about a Provider. Messages you exchange with Providers and with us. Transaction details such as the job price, tax, dates, and payment status. The photographs a Provider takes of the work area at your property when it arrives and when it finishes. The reason you give for cancelling a job, if you give one. Records of a dispute about whether a Provider came, and of a chargeback, and how each was decided. If a payment request for a job is still unpaid when the job's conversation expires, 30 days after it closes, a record that you left it unpaid (see Section 5.5). If you take part in our referral program or another promotion, the referral codes you are given and share, the code you signed up with, whether a referral was rewarded, withheld, or cancelled and why, and the promotional rewards you hold and use. Support requests and anything you tell us in them, and other information you choose to give us.

3.2 From Providers.

Your business name, contact details, business address, and the ZIP codes you serve. Your insurance, meaning the certificates and other documents you upload and the details we read from them or you give us, including the insurer, policy numbers, the named insured, policy periods, limits, the agency that placed the policy, and whether you have employees or subcontractors. Background check information as described in Section 6. Bids, job records, reviews customers submit about you, messages, and support requests. The arrivals you record and the photographs you take of the work area when you arrive and when you finish. Records of your cancellations and missed appointments, of disputes about whether you came, and of chargebacks on your jobs, and how each was decided. The account you give us of what happened on a job to answer a chargeback, and the photographs you add to it. If you take part in our referral program or another promotion, the referral codes you are given and share, the code you signed up with and whether it could be used, whether a referral was rewarded, withheld, or cancelled and why, and the promotional rewards you hold and use. The lien waivers, disbursement statements, and declarations you sign, with the date of birth, home address, and county that Texas law requires in a declaration, and the list of subcontractors and suppliers you give a Customer, with what each does or supplies and the names, addresses, and telephone numbers of the people in it and in your lien documents. Payout and tax identity information collected and held by our payment processor, of which we see limited account and settlement details.

3.3 From everyone.

Device and usage information such as IP address, device type, operating system, app version, error logs, how you move through the app and the website, what you do on the platform, such as posting a job, sending or accepting a bid, and the payments, refunds, chargebacks, and cancellations on a job, with their amounts but not their messages or addresses, the link, website, or campaign that brought you to us, and a token that lets us send notifications to your device. If your app store provides it, an age range from your app store, used only to confirm you are an adult. We keep only whether you are an adult, not the range or your birthdate. Reports you make about content or accounts, and the accounts you block. When you upload a photo or file, other than an insurance document, we record a fingerprint of it, which is a code that identifies that exact file and can't be turned back into it, and who uploaded it. We use it only to find and refuse copies of an image we removed. We delete it with the file, unless it's an image we removed, as Section 3.8 describes.

3.4 Your device's location.

The app may ask for permission to use your device's location to fill in an address for you. The lookup is made by the location service built into your device's operating system (Google's on most Android devices, Apple's on iPhone), so your device sends that company your location, or the address you type, and that company handles it under its own privacy policy. We do not receive your device's coordinates; we keep only the address you save. The app does not use location for anything else, and you can decline or withdraw the permission in your device settings and type the address instead.

3.5 People on the waitlist.

If you join our waitlist, with or without an account, we collect your email address, ZIP code, the city you give us, the trades you are interested in, whether you are a homeowner or a service professional, and when you agreed to hear from us. We use it to confirm your signup and to tell you when we open in your area for those trades, and for nothing else. Every waitlist email has a link to unsubscribe.

3.6 What we do not collect.

We do not collect or store full payment card numbers or bank account credentials. Those go directly to our payment processor. We take reasonable effort to remove location data and other details a camera stores inside a photograph when it is uploaded to the platform.

3.7 Sensitive information.

Some information about Providers may be treated as sensitive under applicable law, such as background check results. We do not ask for or keep Social Security numbers. We ask for a date of birth only when you sign a declaration that Texas law requires to include it, and we keep it with that declaration. The consumer reporting agency and our payment processor collect what they need directly. We use background check information only to verify eligibility, operate the service, comply with law, and protect against fraud, and we do not use or disclose it for any secondary purpose or for advertising.

3.8 People who ask us to remove an image.

If you ask us to remove an intimate image of you, with or without an account, we collect your name as your signature, your email address, your statement, and the details you give us to find the image. We use them to find and remove the image, to tell you what we did, and as our record that we did it. We do not collect or keep the image itself. We keep its fingerprint, so that the same file is refused if anyone uploads it again. If someone tries to upload it again, we refuse it and keep a record of who tried and when.

3.9 People who send a copyright notice.

If you send us a copyright notice or a counter-notice, we keep what it says, including your name, address, telephone number, email address, and signature. We send a copy of a counter-notice to the person who sent the notice, as the law requires. If a notice is about something you posted, we keep a record of it and of what we did.

SECTION 4. WHERE THE INFORMATION COMES FROM

4.1 From you.

You give us most of what we hold directly when you register, post a job, submit a bid, message another user, or contact support.

4.2 Automatically.

Some information is collected automatically when you use the app or the website, as described in Section 3.3 and Section 10.

4.3 From others.

We receive limited transaction and account information from our payment processor, including the legal name on a Provider's payout account; background check results from the consumer reporting agency that prepares them; the names, addresses, and telephone numbers of a Provider’s subcontractors and suppliers, and what each does or supplies, from that Provider; confirmation of a Provider's policy from the insurance agency that placed it; public records about insurers, insurance agencies, and workers' compensation coverage and filings, which the Texas Department of Insurance publishes; and information about you from the other user in a job, for example when a Customer describes a property or a Provider reports a problem.

SECTION 5. HOW WE USE INFORMATION

5.1 Running the service.

To create and administer accounts, match jobs with Providers in the right area and trade, deliver bids and messages, support the scheduling the Customer and Provider agree between themselves, and record what was agreed. To run our referral program and other promotions, which means giving, applying, and tracking promotional rewards, and checking referrals for abuse, including by comparing the street address, unit, and ZIP code of a new Customer's first paid job with those of jobs paid for in a period before it that we set, under any account. That comparison looks only at where paid work was done; it can withhold a reward, and it decides nothing else about you.

5.2 Payments.

To calculate fees, pass the transaction to our payment processor, and keep the payment and payout records the law and our accounts require. If a payment is disputed with a bank or card issuer, we give our payment processor the record of that job to answer it, including what was agreed and when, photographs taken at arrival and at completion, any relevant messages, the Provider's own additional evidence, which we do not show the Customer on the platform, and the payment and delivery details. The processor passes it to the card network and the bank that issued the card, which use it to decide the dispute.

5.3 Eligibility and screening.

To review Provider applications, and to obtain and consider background checks, which include checking any license the Provider's trade requires, as described in Section 6.

5.4 Verifying insurance.

To decide whether a Provider carries the insurance its trade and area require. We read the certificates a Provider uploads, including how each file was made and edited, compare the named insured with the legal name on the Provider's payout account, check public records, and ask the agency that placed the policy to confirm it. We may check again while the policy is in force.

5.5 Safety, fraud, and enforcement.

To detect and prevent fraud and abuse, protect users and the platform, investigate suspected breaches of our terms, and enforce them. This includes comparing the policy numbers, phone numbers, insured names, and business names and addresses that Provider accounts give us, including those we keep from closed accounts under Section 12, and checking whether one Provider account signed up with another's referral code, so that a person can see when two accounts appear to be the same business. A match is shown to a person, who decides what, if anything, to do about it. We also check each new job posting against the addresses where we stopped a job because the property is used mainly for business, and a posting at one of them is held until a person reviews it.

We also keep a record of each payment request a Customer left unpaid when a job's conversation expired (Customer Terms Section 7.7), with its date, amount, purpose, and the Provider it was owed to. Only our staff see it, and a person decides what, if anything, to do about it. A request declined because the Provider did not come or refused service is recorded only if a person decides the Provider did come, or the Customer withdraws that claim. A cancellation fee declined because the Customer blocked the Provider for their safety is recorded only if a person decides the block was not for their safety.

We also count, for each Provider, the jobs where it recorded that it could not get in, missed an appointment, or could not start for another reason, chargebacks decided against it, jobs cancelled by agreement after the work started, and requests where it was given a Customer's contact details, did not bid, and nobody was hired, and conversations where it sent several messages and the Customer never replied; for each Customer, chargebacks decided against them or that we determine breached our terms, disputes about attendance decided against them, and jobs cancelled by agreement after the work started, and how many open job postings they have; and for any account, how many reports it makes. These counts may prompt or inform action under our terms. A person decides any such action, although your account may be paused until a person has had a chance to review it.

5.6 Support and dispute assistance.

To answer questions and, where we choose to help with a dispute between a Customer and a Provider, to look at the record of what the two of them agreed. When a Customer and a Provider disagree about whether the Provider came to a job, a person looks at that record, including the arrival and its photographs, and decides how the platform treats the job, as our terms describe.

5.7 Improving the service.

To understand which features are used and where the app fails, fix problems, and develop new features. We use aggregated and de-identified data for this wherever it will do the job.

5.8 Messages.

To send service messages about your account and jobs, and, if you have opted in, promotional messages. Section 15 explains your choices.

5.9 Legal.

To comply with law, respond to lawful requests, meet tax and reporting obligations, and establish or defend legal claims.

5.10 New uses.

If we want to use your information for a materially different purpose, we shall update this policy and, where the law requires it, ask for your consent first.

SECTION 6. BACKGROUND CHECK INFORMATION

6.1 Providers only.

We obtain background checks only on people applying to be Providers, and only after giving a separate written disclosure and receiving written authorization. That disclosure and authorization are given outside this policy and outside our Provider Agreement.

6.2 How we handle the results.

We receive the outcome of a background check, not the full report, which stays with the consumer reporting agency. The outcome, and any report we review, are treated as confidential and are available only to the small number of people who need them to make an eligibility decision. We do not share them with Customers or with any other Provider.

6.3 Your rights about the report.

Background check information is regulated by the Fair Credit Reporting Act. If we decide against you based on a report, we or the agency that prepared it shall give you a copy of it and a summary of your rights under that Act, tell you how to dispute it with that agency, and give you a reasonable opportunity to do so before the decision is final, and when the decision is final we shall give you the notice that Act requires. Disputes about accuracy are handled by that agency, not by us.

6.4 Third party agencies.

We use third-party services to conduct background checks, verify licenses, and screen Providers. These services handle the information they collect and generate under their own privacy notices and terms, and we are not responsible for their independent data practices. Disputes about the accuracy of a background check or screening result are handled by the agency that prepared it, as described in Section 6.3, not by us.

SECTION 7. PAYMENT INFORMATION

7.1 Our payment processor.

Payments and payouts are handled by Stripe. Customers enter card details directly with Stripe, and Providers open a connected account with Stripe and give it their bank and tax details. Stripe handles that information as the party responsible for it, under its own privacy notice.

7.2 What we see.

We receive limited information back from Stripe, such as whether a payment succeeded, the amount, the last four digits of the card number and the card brand, the payout status, and identifiers we use to reconcile transactions. We do not hold funds and we do not store full payment credentials.

SECTION 8. HOW WE SHARE INFORMATION

8.1 Between users, to make the job happen.

This is the core of the service. Before you hire anyone, a Provider who can bid on your job sees what you posted, but not your street address, and a Provider that responds to your job posting also sees your display name. You see each Provider’s business name, bid, rating, number of reviews, and the insurance described in Section 8.2. When you accept a bid, we give that Provider the service address and the job information so the work can be done. Phone numbers are never shared automatically, before or after a hire, except that a Provider’s phone number, if it has given us one, appears on the lien documents described in the Customer Terms. On a job to construct or repair a home, the Customer also sees the Provider’s list of subcontractors and suppliers, with what each does or supplies, and its lien documents, which show the Provider’s business name and email, the name and title of the person who signed, and the names, addresses, and telephone numbers of the subcontractors, suppliers, and others named in them as paid or owed, but not the signer’s home address, date of birth, or county. Either of you may ask for the other’s phone number in the platform, and it is shared only if the other accepts. Before a hire, a Provider may also ask for the service address the same way. Messages you send through the platform are delivered to the other user. Photographs a Provider takes of the work area when it arrives and when it finishes are shown to the Customer in the app and cannot be downloaded from it. Reviews you submit are shown to other users. Once a Provider has your information, the Provider handles it under its own practices and under our Provider Agreement. When you share a referral code, anyone with the link can open a page that shows the business name, its rating if it has reviews, and the number of completed jobs of the Provider behind the job the code came from, and whether the code was shared by a customer or a business. That page never names you or any other Customer. When someone signs up with a code you shared, we do not tell them who you are, and we tell you only whether and when they signed up with it, and whether and when the referral was rewarded.

8.2 A Provider's insurance, shown to Customers.

Where the platform shows a Provider's insurance, a Customer who has posted a job may see which kinds of insurance we have on file for a Provider bidding on it, with the per-occurrence limit and when we accepted it. When a Customer accepts a Provider's bid, we keep a copy of the insurance that covered the job on the day it was accepted, and we show that Customer the details needed to make a claim, which are the insurer, the policy number, the named insured, the policy period, the limits, and the insurer's claims contact, and, where a Provider has no workers' compensation policy, how it stands under Texas law. The Customer can see this for as long as we keep the job, including after the Provider's account closes, because a claim can arrive long after the work.

8.3 Insurance agencies and public records.

To accept and file a Provider's insurance, we send the policy details the Provider gave us, including the named insured, the insurer, the policy number, the policy period, and the limits, to the insurance agency that placed the policy, and ask it to confirm them. We also search public records published by the Texas Department of Insurance by the Provider's business name, legal name, and address.

8.4 Service providers.

We share information with the companies that run parts of our service for us, including hosting and cloud storage, our payment processor, including for calculating sales tax and for answering a disputed payment as Section 5.2 describes, our background check agency, email providers, push notification services, analytics, a service that tells people from automated traffic on our public forms, and customer support tools. They may use it only to provide the service to us. The address lookups described in Section 3.4 are made by your device's operating system, not by a service provider of ours, and Google or Apple handles them under its own privacy policy.

8.5 Professional advisers.

We share information with our lawyers, accountants, and insurers where it is needed for advice, audit, or a claim.

8.6 Legal and safety.

We share information where the law requires it, in response to valid legal process, to investigate suspected fraud or misuse, to enforce our terms, or to protect the safety, rights, or property of a user, of the public, or of us.

8.7 Business transfer.

If we are involved in a merger, financing, reorganization, or sale of all or substantially all of our assets, information may be transferred as part of that transaction, subject to this policy or a successor policy at least as protective.

SECTION 9. WE DO NOT SELL YOUR INFORMATION

9.1 No sale, sharing, or targeted advertising.

We do not sell personal information, share it for cross-context behavioral advertising, or use it to serve targeted advertising. If that changes, we shall update this policy before it takes effect and, where the law requires consent or an opt-out, we shall provide it.

SECTION 10. COOKIES AND SIMILAR TECHNOLOGIES

10.1 What we use.

The website and the app use cookies and similar technologies that are necessary to run the service, such as keeping you signed in, remembering your preferences, protecting against fraud, and measuring performance and errors. We also use analytics to see how people find the service and how its features are used. In the app, it is linked to your account and recorded only while you are signed in, and the website sets a first-party analytics cookie. Our analytics provider processes this information for us and may not use it for its own purposes. We do not use advertising or cross-site tracking technologies.

10.2 Your controls.

You can block or delete cookies through your browser settings and can limit some app diagnostics through your device settings, although parts of the service may not work properly if you do.

10.3 Opt-out preference signals.

Because we do not sell personal information, share it for cross-context behavioral advertising, or use it for targeted advertising, browser signals such as Do Not Track and Global Privacy Control do not currently change what we collect, except that the website does not set its analytics cookie in a browser that sends Global Privacy Control. If our practices change so that such a signal becomes applicable, we shall treat a recognized opt-out preference signal as a valid request to opt out for the browser or device from which it is sent.

SECTION 11. AUTOMATED PROCESSING

11.1 What is automated.

We use automated processing to match job postings with Providers by trade and service area; to screen for fraud and abuse, including content shown to other users and Provider accounts that appear to be the same business; to check a Provider's insurance against the records described in Section 5.4; to hold a job posting at an address where we stopped a job because the property is used mainly for business, until a person reviews it; to record missed appointments and close jobs as our terms describe; to count the patterns described in Section 5.5; to pause an account while a person reviews it, as our terms describe, or when its app store tells us the user is under eighteen; and to run the first stage of the dispute assistance flow described in our terms.

11.2 Human involvement.

Some things happen automatically. Content can be refused as it is submitted, an account can be paused or restricted until a person reviews it, as our terms describe, and a Provider stops being able to bid when something the Provider Agreement requires for bidding lapses, such as its insurance, its background check, a renewal fee, or the lien documents a job needs, until it is put right. A background check may be assessed automatically against written criteria we set. A decision against you based in whole or in part on a background check does not become final until we have followed the process described in Section 6.3, and you may ask for a person to review it. Other decisions to decline a Provider's application, and decisions to suspend or close an account, are made by a person, and so is the decision to release or withdraw a job posting held because of its address. You may appeal any decision made about you by automated means, whatever it concerns, by writing to accounts@dudewheresmypro.com, and a person shall review the appeal. An appeal cannot lift a pause made because your app store tells us you are under eighteen; only your app store can lift it, as Section 18.1 describes.

11.3 No model training.

We do not use your personal information to train artificial intelligence models. Our service providers may use your information only to provide their services to us, as described in Section 8.4.

SECTION 12. HOW LONG WE KEEP INFORMATION

12.1 Criteria.

We keep information for as long as we need it for the purpose it was collected for, and then for as long as we are required or reasonably need to keep it. Much of the information about your account and what you do on the platform is kept while your account is open and for two years after it closes, or for two years after the job it concerns. Records we need for tax, legal, and dispute purposes, such as job, payment, and tax records, are kept for four years, which is also the period Texas requires for tax records, and a few are kept longer where the table says so. The table below sets out each kind of information. You can ask us to delete information sooner, as Section 16 describes, subject to the limits in Section 16.2.

Information How long we keep it
Account and profile information, including any record of payments a Customer left unpaid While the account is open, and for two years after it closes
Job, transaction, and tax records, so that we can deal with disputes, chargebacks, audits, and tax and accounting requirements Four years after the job
The list of subcontractors and suppliers for a job, and the lien waivers, statements, and declarations for it Four years after the job
Records that a bid or add-on carried the notice Texas law requires in a contract to repair or alter a home, and that it was accepted, including which notice and version, who accepted it and when, and the business's name Ten years after the job
Records of chargebacks and fraud warnings Four years after the chargeback or warning
Records of signup and renewal fees Four years after the payment. While the account is open we also keep the most recent one, which shows whether a renewal is due. A fee that was never paid is kept while the account is open and for two years after it closes.
Message content, including the photographs a Provider takes at arrival and on completion Two years after the job's scheduled start
Reviews The rating for four years after the job. The written note, and any earlier version of it, for two years after the job's scheduled start.
The account and photographs a Provider gives us to answer a chargeback Two years after the job's scheduled start
A closed Provider account's business name, business address, payout account, and the details we use to recognize the same business Four years after the account closes
A Provider's insurance records Four years after the policy ends or four years after the account closes, whichever comes first
The copy of a Provider's insurance kept with a job under Section 8.2 Four years after the job
A record of a decision we made about a Provider's insurance For as long as we keep the insurance record it concerns
The outcome of a background check While it is your most recent one and the account is open. Otherwise, the shorter of the period the consumer reporting agency permits and four years after the eligibility decision.
Reports about content or accounts, including the copy of the reported content and any photos or files kept with a report, blocks between users, and records of actions we take on an account While the account they concern is open, and for two years after it closes
A record that we suspended or banned an account, together with the reports and alerts about that account up to that decision, any report about another account carried by those alerts, and any record that we later lifted or reversed that decision Four years after the account closes, so that we can recognize someone we removed who comes back and show why we removed them
A report about an account that has closed For as long as it forms part of a record we still keep about another account
A request to remove an intimate image, and what we did about it (never the image) Four years after we decided it
A copyright notice or counter-notice, and what we did about it Four years after we decide it, or after we restore the material
The fingerprint of an image we removed For as long as we refuse that image
A record that someone tried to upload an image we removed Four years after the attempt
A record that we reviewed whether two accounts belong to the same business, including what we decided Up to four years after the first of the two accounts closes
The ZIP code, street address, and unit of a property where we stopped a job because it is used mainly for business, without any name, so that a person can review a later job posting there Four years after we stopped the job
Records of the notices we send you about changes to this policy, to our terms, or to our Community and Content Guidelines, including when each was sent While the account is open, and for two years after it closes
Records of your acceptance of our terms and policies, including the date, IP address, and device or browser used While the account is open, and for four years after it closes
Support records, including email we exchange with you Two years after each message is sent or received
Referrals and promotional rewards, including the code you signed up with and what became of a referral While the account is open, and for two years after it closes; where a reward changed what was charged for a job, it stays with that job's transaction records for four years after the job
A record that we reviewed an account's referral volume As for other records of actions we take on an account
Information about how you move through the app and the website, and what you do on the platform One year after it is recorded. Information linked to your account is also deleted when your account closes.
A waitlist signup Two years after you sign up, or after you last sign up again while signed in, whether or not you unsubscribe

12.2 Longer retention.

We keep information longer where a legal hold, an open dispute, an investigation, or a legal obligation requires it, and only for as long as that reason lasts.

12.3 Deletion and backups.

When a retention period ends we delete the information or de-identify it so that it can no longer be linked to you. Copies may remain in routine backups for a short period before those backups are overwritten.

12.4 De-identified and aggregated information.

Where we hold information in de-identified or aggregated form, we maintain it in that form, do not attempt to re-identify it except to test our de-identification processes, and require any recipient of such information to do the same.

SECTION 13. SECURITY

13.1 What we do.

We use administrative, technical, and physical safeguards appropriate to the size of our business and the sensitivity of the information, including access controls, encryption of information in transit, restricted access to background check and payout information, logging, and review of the vendors we rely on.

13.2 No system is perfect.

No method of transmission or storage is completely secure, and we cannot guarantee absolute security. Keep your password confidential and tell us promptly if you think your account has been misused.

13.3 Where we store information.

We store and process personal information in the United States and Canada. Some of our service providers may process limited information in other countries; where they do, we require them to protect it under standards consistent with this policy.

SECTION 14. SECURITY INCIDENTS

14.1 Notification.

If a security incident affects your personal information, we shall notify you and any regulator as and when applicable law requires, and we shall take reasonable steps to investigate and limit the effect of the incident.

SECTION 15. YOUR CHOICES ABOUT MESSAGES

15.1 Service messages.

While you hold an account, we send messages about your account and your jobs, such as bid alerts, scheduling, payment, and safety notices. These are part of the service, although you can turn off individual channels where the app offers that control.

15.2 Promotional messages.

We send promotional email only if you have opted in, and your consent is never a condition of using the service or of any purchase. You can unsubscribe from promotional email using the link in the message. We honor opt-outs promptly.

SECTION 16. YOUR PRIVACY RIGHTS

16.1 What you can ask for.

You may ask us to confirm what personal information we hold about you and give you a copy, correct information that is inaccurate, delete personal information about you, or provide your information in a portable format. As explained in Section 9, we do not sell personal information, share it for cross-context behavioral advertising, or use it for targeted advertising. You may also ask for a person to review any decision we make about you by automated means, as Section 11.2 describes. You can also ask us to stop sending promotional messages.

16.2 Limits.

We may decline a request in whole or in part where the law allows or requires us to keep the information, where it is needed for an open transaction, dispute, investigation, tax record, or legal claim, where it belongs to another user, or where we cannot verify who you are. If we decline, we shall tell you why.

16.3 How to make a request.

You can close your account yourself in the app or on the website. For any other request, write to accounts@dudewheresmypro.com or by mail to Modest Services LLC, 5900 Balcones Drive #33491, Austin, TX, 78731, US. Tell us what you want and give us enough detail to find your records.

16.4 Verification.

We shall verify your identity before acting, usually by confirming control of the email address on the account and asking about recent activity. We use the information you give us for verification only for that purpose.

16.5 Timing.

We shall respond within forty-five days. If we need more time, we shall tell you within that period and take no more than an additional forty-five days.

16.6 Authorized agents.

You may use an authorized agent, and we may ask for written proof of authority and for confirmation from you directly.

16.7 No penalty.

We shall not deny you service, charge you a different price, or give you a lower quality of service because you exercised a privacy right.

SECTION 17. APPEALS AND COMPLAINTS

17.1 Appeal.

If we refuse a request, you may appeal by replying to our decision or writing to accounts@dudewheresmypro.com with the word "appeal" in the subject line. We shall respond in writing within sixty days and explain the reasons for our decision.

17.2 Complaint.

If you are not satisfied after an appeal, you may submit a complaint to the Office of the Attorney General of Texas through its consumer complaint page. We shall give you a link to it with our appeal decision.

SECTION 18. CHILDREN

18.1 Not for children.

The service is for people aged eighteen and over. We do not knowingly collect personal information from children. If we learn that we have, we delete it as this Section describes. We rely on the age information your app store gives us, and we do not confirm anyone's age ourselves. If your app store tells us you are under eighteen, we pause the account, and only your app store can lift the pause. If you are an adult, correct your age with your app store, then check again in the app. If your app store has not told us within 14 days that you are an adult, we delete the paused account. When we delete an account for this reason, we delete at once its profile information, its marketing choices, the information about how it used the app and the website, the messages, photographs, and files in its conversations, the written statements it gave us, and the copies of its content kept with any report. We keep only records, for the periods in Section 12, such as the facts of each job and the scope and price agreed for it, payments, refunds, chargebacks, records of payments left unpaid, how each dispute and report was decided and what we did, a request to remove an intimate image and what we did about it, your acceptance of our terms and of the notices shown with a job, the lien documents signed for a job and the list of subcontractors and suppliers given for it, review ratings, and a business's name, business address, payout account, the details we use to recognize the same business, and its insurance and background check records. If you believe a child has given us information, write to support@dudewheresmypro.com.

SECTION 19. CHANGES TO THIS POLICY

19.1 How we update.

We may update this policy. We shall post the new version with a revised Last Updated date, and for changes that materially affect how we handle your information we shall notify you in the app or by email before the change takes effect.

SECTION 20. HOW TO CONTACT US

20.1 Contact.

For any question about this policy or about how we handle your information, write to questions@dudewheresmypro.com or to Modest Services LLC, doing business as Dude Where’s My Pro, 5900 Balcones Drive #33491, Austin, TX, 78731, US.